Shipping Policy
Effective Date: March 4, 2025

At Richunie, we are committed to providing our customers with reliable and timely delivery of their orders. Our Shipping Policy outlines how we handle the shipment of your products purchased through richunie.com. Please review this policy to ensure a smooth shopping experience.

1. Shipping Methods and Costs

We offer several shipping options to meet your needs. The available shipping methods and costs will be displayed at checkout based on your shipping address and the items in your order. Shipping fees are calculated by weight, size, and delivery location.

Our available shipping options typically include:

  • Standard Shipping: Typically arrives within 5-7 business days (US orders).
  • Expedited Shipping: Typically arrives within 2-3 business days.
  • Overnight Shipping: Delivered the next business day.

International shipping rates and delivery times will vary depending on the destination country.

2. Processing Time

Once your order is placed, we begin processing it within 1-3 business days. Processing includes order verification, quality checks, and packaging. Orders placed during weekends or holidays will be processed on the next business day.

If an item is unavailable or if there are any delays in processing your order, you will be notified via email with an updated estimated delivery date.

3. Shipping Locations

We ship to most US locations and select international destinations. During checkout, you will be asked to provide your address to determine if we can deliver to your location.

  • Domestic Shipping: We deliver to all 50 states within the United States, including Alaska and Hawaii.
  • International Shipping: We currently ship to countries such as Canada, the UK, Australia, and several European and Asian countries. International shipping charges and delivery times vary by location.

4. Order Tracking

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment via the shipping carrier’s website. Please note that it may take up to 24 hours for tracking information to be updated.

5. Shipping Delays

While we make every effort to ensure timely delivery, Richunie is not responsible for delays caused by third-party shipping carriers, natural disasters, customs issues (for international orders), or other unforeseen circumstances. If your order is delayed, we will notify you as soon as we are informed by the carrier.

6. Shipping Restrictions

Some items may have specific shipping restrictions. For example, large or heavy items may require special handling or shipping services. These restrictions will be noted during checkout, and you will be contacted if any adjustments are needed.

7. Order Changes or Cancellations

Once your order has been processed for shipment, we are unable to make changes or cancel it. If you need to cancel or modify your order, please contact our customer service team immediately at info@richunie.com or 616-712-3999. We will do our best to accommodate your request if the order has not yet been processed or shipped.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us immediately at info@richunie.com or call 616-712-3999. We will work with the shipping carrier to resolve the issue and offer a replacement or refund if necessary. Please retain all packaging materials and photos of the damaged item for our records.

9. Customs and Import Duties (International Orders)

For international shipments, please note that customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more details. Richunie is not responsible for any additional fees or delays due to customs processing.

10. Shipping Address

Please ensure that the shipping address entered during checkout is correct. Richunie is not responsible for any delivery issues or delays caused by an incorrect address provided by the customer.

11. Contact Us

If you have any questions or concerns regarding shipping, or if you need assistance with tracking your order, please don’t hesitate to reach out to our customer service team: